Your information, explained plainly.
This page describes the information this website asks for, why it is needed, how long it is kept and how to ask about it. It applies to The Back and Spine Clinic, Suite 1, Lower Ground Floor, 225 Macquarie Street, Sydney NSW 2000.
Privacy contact
info@thebackandspineclinic.com.au
Email is the clinic’s contact channel for privacy questions, access requests and complaints.
Only what you choose to send.
Contact details
Your name and mobile number, plus your email address if you choose to provide it.
Appointment details
Your preferred time, and whether this is your first visit.
Your note
The optional “What would you like help with?” field may contain health information. Share only what you are comfortable sending online.
Anything you email
A message sent to info@thebackandspineclinic.com.au is handled the same way as a request submitted through the form.
To respond to your request.
The information is used to review the appointment request, contact you, arrange a time and prepare the clinic’s administrative or patient records where appropriate.
The website may use service providers for hosting and email delivery. Those providers handle information only as part of operating the website or sending the request. Information may also be disclosed where required or authorised by law.
Depending on the hosting and email services configured for the live site, information may be processed outside Australia. Email the clinic if you need the current provider and location details before using the form.
Do not use the form or email for urgent medical information. Call 000 if the situation is serious, or healthdirect on 1800 022 222 for 24-hour health advice.
Handled with care, kept only as needed.
Reasonable steps are taken to protect personal information from misuse, loss and unauthorised access or disclosure. No online system can be guaranteed completely secure.
Information is kept only for as long as it is needed for the purpose it was collected, or as required by applicable health-record, tax or other legal obligations. When it is no longer required, reasonable steps are taken to delete or de-identify it.
Ask the clinic directly.
You can ask to access or correct personal information held about you, or raise a privacy concern.
If a concern is not resolved, information about privacy complaints is available from the Office of the Australian Information Commissioner.
A question is welcome.
If anything here is unclear, email the clinic before using the appointment form.