Your information, explained plainly.
This page describes the information this website asks for, why it is needed, how long it is kept and how to ask about it. It applies to The Back and Spine Clinic, Suite 1, Lower Ground Floor, 225 Macquarie Street, Sydney NSW 2000.
Privacy contact
info@thebackandspineclinic.com.au
Email is the clinic’s contact channel for privacy questions, access requests and complaints.
Only what you choose to send.
Contact details
Your name and mobile number, plus your email address if you choose to provide it.
Appointment details
Your preferred time, and whether this is your first visit.
Your note
The optional “What would you like help with?” field may contain health information. Share only what you are comfortable sending online.
Anything you email
A message sent to info@thebackandspineclinic.com.au is handled the same way as a request submitted through the form.
To respond to your request.
The information is used to review the appointment request, contact you, arrange a time and prepare the clinic’s administrative or patient records where appropriate.
The website may use service providers for hosting and email delivery. Those providers handle information only as part of operating the website or sending the request. Information may also be disclosed where required or authorised by law.
The website is hosted on Amazon Web Services (AWS Amplify). Appointment requests are delivered by an email delivery service, and the measurement tools described below are run by Google and Meta. These providers may store or process information outside Australia, including in the United States.
Do not use the form or email for urgent medical information. Call 000 if the situation is serious, or healthdirect on 1800 022 222 for 24-hour health advice.
Handled with care, kept only as needed.
Reasonable steps are taken to protect personal information from misuse, loss and unauthorised access or disclosure. No online system can be guaranteed completely secure.
Information is kept only for as long as it is needed for the purpose it was collected, or as required by applicable health-record, tax or other legal obligations. When it is no longer required, reasonable steps are taken to delete or de-identify it.
Appointment requests made on this website.
When you request an appointment or a call back, or send a message through the contact form, the clinic receives your name, phone number, your email address if you give one, and whatever else you choose to tell it: the day and time you would prefer, whether it is your first visit, what the appointment is for, or your message. A request is not a booking: the clinic calls you to confirm a time.
Each request is forwarded to the clinic’s inbox by the email delivery service described above. The request also carries the name of any advertising campaign that brought you to the page, so the clinic can tell which of its advertising works. Your details are used to contact you about the appointment you asked for. Google Tag Manager records that a request was sent, without anything you typed; the Meta Pixel is not told.
Tracking technologies on this website.
This website loads two tracking technologies on every page: Google Tag Manager and the Meta Pixel. Neither is currently gated behind a consent banner.
Google Tag Manager (container ID GTM-KS2NMHMG) is a tag management system. It can load measurement and advertising tags, such as Google Analytics, without a code change to the website for each one. On its own, Tag Manager collects the pages you view, the page you arrived from, your approximate location from your IP address, and your device and browser type.
The Meta Pixel records the pages you view on this website. If you go on to complete a booking through the clinic’s booking provider, that a booking was completed is also recorded. The Back and Spine Clinic uses this information to measure the performance of its advertising on Facebook and Instagram and to build audiences for that advertising.
You can limit this tracking in your browser: most browsers let you block third-party cookies, turn on a tracking-protection setting, or run an extension that blocks tracking scripts. For advertising specifically, Meta’s own ad preferences let you control how your information is used for ads, at facebook.com/adpreferences.
Ask the clinic directly.
You can ask to access or correct personal information held about you, or raise a privacy concern.
If a concern is not resolved, information about privacy complaints is available from the Office of the Australian Information Commissioner.